We are hiring talented Service Desk Agent professionals to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you made the right choice to join us.
- You will be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support.
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
- Provide remote infrastructure support, delivery and perform problem cause analysis.
- Collaborate with support associates and other internal organizations to provide superior customer service.
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively addressing concerns related to their issues and resolution.
- Provide direct technical assistance to customers via phone, email and chat.