Zensar Virtual Recruitment Drive for experienced professionals in Digital Foundation Services

Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.

We are inviting experienced candidates to explore career opportunities with us.

Job Role: Service Desk Agent

We are hiring talented Service Desk Agent professionals to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you made the right choice to join us.

  • You will be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
  • Provide remote infrastructure support, delivery and perform problem cause analysis.
  • Collaborate with support associates and other internal organizations to provide superior customer service.
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issues and resolution.
  • Provide direct technical assistance to customers via phone, email and chat.

Eligibility Criteria:

  • B.E/B.Tech or BCA/MCA or BSC/MSC pass out.
  • An applicant must have scored a minimum of 60% throughout (SSC, HSC and Graduation).
  • Candidates should have valid training certificate at the time of appearing for online assessment.
  • We cater to global clients that work in 24*7 model, associates may be required to work in a shift model.
  • Flexible to work on any skill, technology, domain, job profile as per business requirements.
  • Immediate joiners will be preferred for all the roles.
  • CTC - upto 3.7 LPA.

Work Location:

  • Work from anywhere (Pan India) or Zensar’s client location as per business requirement.

Must Have:

  • Preferred min. 1 year of experience in service desk profile.
  • ITIL v3/v4 Foundation certified.
  • General awareness about Win10, Core Apps like Browser, Outlook, Excel, Word, O365 and Active Directory.
  • Proficient in handling customer queries across the globe (primarily United States).
  • Exceptional written and verbal communication skills.
  • Unparalleled listening and comprehension capabilities.
  • Proven service industry front line experience with handling high value/critical customers.
  • Ability to capture important details on a call for documentation.

Good to Have:

  • Demonstrates knowledge on Quality Management Program.
  • Preferred MCP/MSCE/MSCA/MCITP or HDI CSS.
  • ITIL knowledge of V2/V3/V4 especially on service desk, incident, problem and change management preferred.

Instructions

Interested candidates should apply online for Zensar Recruitment Drive by clicking the 'Register Now' button. Shortlisted candidates will receive an email invite for further process.